GENERAL FAQ

Does the symptom checklist in Selangkah is used to diagnose whether I am infected with Covid19?
  1. The symptoms questionnaires & checklist are not meant for diagnosing whether you are infected with COVID-19. Both are used for local health workers specifically in Selangor, Malaysia to determine your entrance path during Community Screening Program and to monitor your health progress while you are undergoing quarantine at home.

  1. SELANGKAH adhere to WHO standard guidelines https://www.who.int/publications/i/item/who-2019-nCoV-surveillanceguidance-2020.8 as well as Malaysia Ministry of Health guidelines to guide our process flow.http://covid-19.moh.gov.my/garis-panduan/garis-panduan-kkm/Annex_2_Management_of_Suspected,_Probable_and_Confirmed_COVID_07102020.pdf
What is Selangkah Platform (“Selangkah”)?

Selangkah – “Langkah masuk dengan selamat”, or “Step in, safely”, is a public health initiative platform created by the Selangor State Government’s Task Force for Covid19 (“STFC”) to ensure the health and safety of our people and community as businesses resume its operations during the time of COVID-19 pandemic.

With the principle of decreasing the rate of COVID-19 infection in mind, Selangkah aims to facilitate all businesses’ compliance to the standard operating procedures issued by the Malaysian Government which includes the protocol of keeping visitor records at business premises. It is a free-for-use service that businesses may employ to assist in our nationwide contact-tracing initiative.

Selangkah is an automated entry registration system which will be set up at business premises using QR-codes. Each business premise will be given a unique QR code upon registration and every patron of a business premise is encouraged to scan the code with their smartphones and submit limited information (name and phone number) to Selangkah. For further information on safeguarding your privacy, please refer to our Privacy Statement.

What do you need to in order to use Selangkah?

For business premise owners, all you need to do is register on Selangkah and receive a unique QR code for the specified premise.

You will be required to print the QR code and display it where patrons or customers can easily see and scan before entry to your premise. If your company has multiple branches / premises, each branch should have its own QR code.

On how to self-print your QR code, please refer to www.selangkah.my.

For patrons and customers, all you need to do is scan the QR code with your mobile phone and submit your information when prompted. For further information on safeguarding your privacy, please refer to our Privacy Statement.

Is this a new technology?

Contact-tracing has been part of our daily lives for awhile. For instance, visiting your friend in a condominium requires you to sign up as a safety and security measure.

While most condominiums use a manual logbook to collect this information, Selangkah has digitalised this process to make it more efficient and this will allow the STFC’s rapid response measures to kick in immediately to protect your health and those around you. The QR code technology in Selangkah is easily accessible by anyone with a smartphone, both on iOS and Android.

How will Selangkah assist in contact tracing?

Once a patron has been discovered to have been infected with COVID-19, the relevant public health authorities such as State Health Department can rapidly identify other patrons who have visited these areas to inform them that they have been exposed to an infected person.

Once identified, tests can be carried out quicker on others who have registered with Selangkah and visited the same business premise as an infected person. This will reduce the spreading rate of COVID-19, while also enabling the disinfection to the premise to be expedited.

Are details of my address and identity card number required?

No. Selangkah only requires your contact number to inform you immediately in the event that you may have come in contact with a someone known to be infected with COVID-19.

What kind of data will Selangkah record?

Your name, mobile number as well as the date and time of your visit to a particular store. Although the collection and processing of your personal data in the use of Selangkah Platform falls outside the ambit of the Personal Data Protection Act 2010 (which regulates the processing of personal data for commercial purposes), STFC shall nevertheless use all reasonable endeavour to adhere to the principles and standards of protection offered by the Personal Data Protection Act 2010 with regards to the protection of your personal data. For further information on safeguarding your privacy, please refer to our Privacy Statement.

Will Selangkah track my location?

No. Selangkah only logs the date and time that you scan the QR code displayed at the business premise. It does not have the capacity to use your smartphone’s GPS system.

Who will safeguard my data?

STFC and its authorised personnel will have the only control to manage and safeguard personal information submitted on Selangkah. Please refer to the Privacy Statement for further details.

Can the business premise owner access or modify my personal information?

No. Only authorised personnel of STFC will have absolute control over your personal information and we have taken the appropriate measures to ensure that your personal information is protected and secure. To reassure you further on STFC’s obligation to protect data, Section 203A of the Penal Code provides that any person who discloses any information which has been obtained by him in the performance of his duties under any written law shall be punished with a fine of not more than RM 1,000,000.00 or with imprisonment for a term which may extend to one year, or with both. Please refer to the Privacy Statement for further details.

Will my data be used for commercial purposes?

No. Your personal information will only be used by STFC and the State Health Department to inform you directly if you have come in contact with a person infected with COVID 19 at the same business premise you visited.

How is Selangkah different from other contact tracing mobile applications?

Selangkah aims to complement and fill in the gaps currently present with other contact tracing mobile applications.

While Selangkah is useful for premise-based contact tracing, it does not have the same capacity to trace incidences in public spaces (for example exposure in public parks) unlike bluetooth-based technology.

I do not want to use the QR code or participate in Selangkah.

Use of Selangkah is part of a new normal – a public health initiative that will be very useful in controlling COVID-19. It requires the cooperation of the government, businesses and most importantly, individuals.

Participation is entirely voluntary. However, in the event that you decide not to log your visit through Selangkah, track and trace efforts will be hampered and you could jeopardize the health safety of your loved ones by not knowing that you have been infected.

Selangkah is one of the more efficient methods of tracing the spread of such infections and to inform you of the risk as soon as possible.

Where can I get more information?

For more information and our privacy statement you can log onto www.selangkah.my. In the event of inconsistency or ambiguity between the wordings stated in this English version and the Bahasa Malaysia version, this English version shall prevail.